RESOLVED. RSGB Shop ordering issue
UPDATE 13.30 – 14.11.2019
We are pleased to announce that following the technical issues we experienced last week and earlier this week, that the RSGB Shop has now returned to the rsgbshop.org domain.
All your bookmarked URLs and links from the search engines will now work as usual.
If you have changed any bookmarks or hyperlinks to the backup rsgbstore.uk domain, please now change them back to rsgbshop.org.
The rsgbstore.uk site will be retained as backup in case of future issues but will not be updated or monitored in the meantime.
We apologize again for any inconvenience caused by these issues.
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UPDATE 18.34 – 08.11.2019
We are pleased to announce the RSGB Shop is back online and ready to take orders.
We are currently using the URL rsgbstore.uk for the Shop—please only use the links on the website main menu while we update the rest of the site.
If you do not get to the Shop right away, please try again later as the new rsgbstore.uk domain may still be propagating through DNS.
We will restore the rsgbshop.org domain in due course.
If you have any issues using this latest version of the Shop, please raise a ticket with the IT Helpdesk at rsgb.org/helpdesk.
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UPDATE 09.30 – 08.11.2019
We have now taken the RSGB Shop site offline for continuing essential maintenance, and are currently waiting for some settings to update.
We’ll let you know as soon as the site is back online, and again apologize for any inconvenience.
If you’d like to place an order, join the RSGB or renew Membership, our Sales team are ready to take calls from 08.30 to 16.30 on 01234 832 700 (Choose option #2)
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UPDATE 22.20 – 07.11.2019
Some maintenance work is taking place overnight and tomorrow morning on the RSGB Shop website to fix the ongoing issues with the system.
The site may be unavailable at times, and we again apologize for any inconvenience.
If you’d like to place an order, our Sales team will be ready to take calls at 08.30 tomorrow morning on 01234 832 700 (Choose option #2)
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UPDATE 14.55 – 07.11.2019
Our sincere apologies for the ongoing issue with placing orders on the RSGB Shop.
Our technical team and a third party service provider are doing all they can to try and resolve this situation as soon as possible.
More updates will follow.
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There is an ongoing issue with placing orders on the RSGB Shop.
On clicking the Order button under an item, the request does not go through and times out.
We are currently looking into this problem, and apologize for any inconvenience this causes.
In the meantime, you can place orders by phone by calling 01234 832 700 (choose the Sales option #2)
We’ll update this post with further information as we find out more.
Category: Front Page News
