RSGB Remote Invigilation Exam – Terms and Conditions

These are the Terms & Conditions for RSGB remote invigilation exams

Online Candidate Availability
It is the responsibility of the candidate to ensure that they are available at the time of the booked remote invigilation examination.  In order to be available for an examination it is also the responsibility of the candidate to ensure that the all aspects of their computer related functions are working correctly prior to the examination.  Failure to be available for a remote invigilation examination how so ever caused will result in the loss of the appointment and the fee paid.

• 2GB of RAM (4GB or more is recommended)
• An internet connection with a speed of at least 1.5Mbps (per candidate)
• Where WIFI is being used the candidate must know the password
• Windows 7+ or a Mac running Mac OS 10.10+ and Safari browser. Linux machines are not supported.
• Working webcam (two for Intermediate, Full & Direct to Full exams), microphone and speakers (headphones are optional)

Software

• Either WebEx, Zoom or Microsoft Teams will need to be installed and working
• Candidates are required to ensure that the computer has installed the TestReach Desktop App and it is working.
  Download: http://www.testreach.com/rsgb-download

Candidate instructions for RSGB remotely invigilated online exams are provided to ensure you can accommodate the exam requirement.  To read these please see our FAQ page at https://rsgb.org/main/clubs-training/exam-faq/

Proof of Identity
It is a requirement of all Amateur Radio Examinations that candidates provide photographic ID. In the case of remote invigilation exams this will need to be shown to the camera on your computer.  It is the responsibility of the candidate to ensure that this proof is available at this time of the examination. If it is not available the exam may not proceed and will result in the loss of the appointment and the fee paid.

Venue
Other than when special arrangements have been made with the RSGB Examinations department it is the candidate’s responsibility to ensure no other person is present during remote invigilation exams. Invigilators will ask for the venue to be scanned  using the camera. Should there be other people present they must be asked to leave – if they do not the exam cannot proceed and will result in the loss of the appointment and the fee paid.

Remote Invigilation Availability
RSGB Examinations are offered with the expectation that invigilators will be available at the booked time and date.  Should this not be able to take place because of unavailability, technical issues or any other issues that are the RSGB’s responsibility it will do its best to re-book this to a mutually convenient time and date.  Should this not be possible the RSGB will issue a full refund for the booking.  The RSGB accepts no responsibility for any consequential loss and the limit of any liability is the cost of the examination.

Appointment Changes and Cancellations
Once a booking for remote invigilation examination has been made and paid for it is considered final.  It is up to the candidate to check carefully that the chosen date and details are correct.  You will not be able to change your appointment unless there are exceptional circumstances.  Any changes or cancellations that are agreed by the RSGB Examination Department may be subject to an £10.00 administration charge.  If you are within 10 days of your appointment date unfortunately we are unable to refund any monies.

Special Requirements
Any candidate who may have special requirements connected to their examination should contact the RSGB Exams Department by email exams@rsgb.org.uk prior to making a booking to discuss their individual situation.  Any booking made prior to any discussion with the Examinations Department may be cancelled by the RSGB as it sees fit.  Any such cancellations may also be subject to an £10.00 administration charge.

Data Collection
What we collect
We collect the following information:
** Name and address, candidate number if applicable
** Contact information including email address and telephone number
** Website usage data
** Demographic information such as date of birth, postcode.
** e-payment details

What we use the data for
The data gathered by this site is used to:
** Take and fulfill candidate bookings
** Internal record keeping and legal obligations
** Administer and enhance the site and service
** We disclose information to third-parties for examination fulfillment purposes

The RSGB holds this data for the specified usage only and does not use the data for any other purpose than that it was supplied for.

Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Privacy Policy
The Radio Society of Great Britain does not disclose buyers’ information to third parties other than when booking details are processed as part of the order fulfillment or allied services. In this case, the third party will not disclose any of the details to any other third party.  All data is held in accordance with the RSGB Privacy policy. A copy of this policy can be found on our main website please click here to view it

Recording
RSGB online examinations are recorded for review later if for instance any transgressions are suspected. Once the appeal period for examinations has expired these are deleted in accordance with our privacy policy.

E&OE (Errors and Omissions Excepted)
This site in common with others covered by English law operates a policy of Errors and Omissions Excepted (E&OE). Whilst the RSGB takes all reasonable care in the production of this Terms and Conditions page we can accept no responsibility of any inaccuracies or omissions contained within it.  Where errors become apparent the RSGB reserves the right to decline examination bookings, withdraw items from sale, amend descriptions and/or take any other steps it deems necessary.  Any changes made are entirely at the RSGB’s discretion and can be made without prior notice.

Contact
RSGB Examinations Department
3 Abbey Court
Priory Business Park
Bedford
MK44 3WH

Email: exams@rsgb.org.uk

Tel: 01234 832717 (office hours)

Definitions
Candidate – The person taking the examination (any level)
Online Examination – An examination conducted online using the RSGB Examination approved software
RSGB – The Radio Society of Great Britain who organise the examination