{"id":28180,"date":"2021-10-18T13:37:32","date_gmt":"2021-10-18T12:37:32","guid":{"rendered":"https:\/\/rsgb.org\/main\/?p=28180"},"modified":"2021-10-20T17:47:40","modified_gmt":"2021-10-20T16:47:40","slug":"rsgb-it-helpdesk-very-busy","status":"publish","type":"post","link":"https:\/\/rsgb.org\/main\/blog\/front-page-news\/2021\/10\/18\/rsgb-it-helpdesk-very-busy\/","title":{"rendered":"RSGB IT Helpdesk situation now improving"},"content":{"rendered":"<p><strong>While the RSGB IT Helpdesk remains busy, the situation is now improving, with a large number of queued tickets answered over the past week<\/strong><\/p>\n<p>We appreciate that we haven&#8217;t got to everyone yet, and that some of you have been waiting a considerable length of time, but we are aiming to close all the remaining queued tickets by the end of this week.<\/p>\n<p>Please accept our sincere apologies for this delay, which is caused by continuing high demand for this service.<\/p>\n<p>Please avoid reposting your ticket as this increases the queue length and waiting times for everyone.<\/p>\n<p>Your patience and understanding is most appreciated.<\/p>\n<p>For updates on the current situation see our <a href=\"https:\/\/rsgb.jitbit.com\/helpdesk\/KB\/View\/33702783-rsgb-it-helpdesk-system-status\" target=\"_blank\" rel=\"noopener\"><strong>IT Helpdesk system status<\/strong><\/a> page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>While the RSGB IT Helpdesk remains busy, the situation is now improving, with a large number of queued tickets answered over the past week We appreciate that we haven&#8217;t got to everyone yet, and that some of you have been waiting a considerable length of time, but we are aiming to close all the remaining [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[274],"tags":[],"class_list":["post-28180","post","type-post","status-publish","format-standard","hentry","category-front-page-news"],"_links":{"self":[{"href":"https:\/\/rsgb.org\/main\/wp-json\/wp\/v2\/posts\/28180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rsgb.org\/main\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rsgb.org\/main\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rsgb.org\/main\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/rsgb.org\/main\/wp-json\/wp\/v2\/comments?post=28180"}],"version-history":[{"count":0,"href":"https:\/\/rsgb.org\/main\/wp-json\/wp\/v2\/posts\/28180\/revisions"}],"wp:attachment":[{"href":"https:\/\/rsgb.org\/main\/wp-json\/wp\/v2\/media?parent=28180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rsgb.org\/main\/wp-json\/wp\/v2\/categories?post=28180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rsgb.org\/main\/wp-json\/wp\/v2\/tags?post=28180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}